Refund and Returns Policy

How to return an item?

We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

If you would like to return an item, please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.

You can contact us at cs@cosmichealthcare.co.uk. Alternatively, you can notify a member of our Customer Care team on 01895 255 617.

Please note that we are unable to accept returns for the following unless they are damaged or faulty:

• Perishable items.
• Personal care products (e.g., makeup, skincare products).
• Clearance items.
• Unsealed items with a protective seal due to health protection or hygiene reasons.

Please note, this does not affect your statutory rights.

Where do I send returns?

Once our Customer Care team has been notified, please arrange postage to:

Unfortunately, we’re unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged, and we recommend sending all returns via a recorded delivery service.

How long will it take to process my refund?

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days. Shipping charges are non-refundable.

In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.